EmCresta division of Juris offers call center consulting and services

Emcresta provides vendor-independent professional services and consulting practice to Call Centres on technology and business process. We have a customer advocacy program that helps and protect clients with expansion, upgrading or choosing call centre systems like PBX, ACD, CTI, IVR, Loggers and Workforce Managements. We lay solid foundation for our clients to be world-class call centers. And we partner with them to maintain this world-class status. Our offerings consist of four aspects of services:

Full Deployment

We deploy Avaya, Nortel and Genesys systems to the maximum effectiveness and in alignment to our customers’ business. We design, build and transfer the Call Centre to you, specifically deploy to suit your business. We deploy Call Centre and its applications with our client’s profits and efficiencies in mind.

Customer Advocacy Protection Program

We provide Protection Program for our customers’ project initiatives – we are your project managers with vast experiences and skill to help you deploy a successful project or we help you to evaluate Proof of Concept/Demos from your vendors or contractors. Our Protection Program is a vendor & technology independent program that gives you the peace of mind when you are engaging a complex Call Centre project.

Consulting

We consult you on what Call Centre functionalities you need, as according to your unique business. We perform alignment of technology to your business processes, gap analysis and performance optimisation of your current Call Centre. We inform you on the worth to upgrade your Call Centre, or not! We are your Expert Advice to start any Call Centre initiatives

Partnership and Hand-holding Program

We train you, your IT personnel, your managers, supervisors and agents. We review post-cutover statistics and submit health reports for your understanding. We perform knowledge transfer to you on the skills and information that are vital for your operations and in-house maintenance. We equip and propel your IT staffs, your supervisors and managers to truly become a true Call Centre professional.

 Visit emCresta.com for more details.