Citibank: Case Study

Citibank is one of the pre-eminent financial services company in the world. It offers a comprehensive range of innovative and world-class financial products and services to customers including wealth management banking services, mutual funds and traditional savings, checking and deposit products. It is also the largest pan-regional issuer of credit cards in Asia.

Juris Legal Recovery was implemented in Citibank Malaysia to manage all of legal recovery activities from issuance of Legal Notice of Demand to issuing of Summons, obtaining Judgment and finally even to executing bankruptcies all their credit card defaulters. Juris Legal Recovery provides a collaborative framework from which the bank can issue instructions to their external panel of solicitors online through a wide area network.

Banks with a large network of solicitors will find Juris Legal Recovery very useful as with just a dial up telephone line and modem, the bank can automate the entire legal workflow process and communicate online with their panel of solicitors. The legal bills are also automatically created and tracked using Juris making payment and billing between solicitor and bank more efficient.