Juris Products

Strategize, Design, Automate!

Juris has a family of software products for different industries. Juris is built on the Lens Server technology, which is a world-class technology which has won awards and is used internationally. Countries using Juris technologies include Malaysia, USA, UK, Canada, Spain, Denmark, France, Germany, Switzerland, Denmark, Japan, Hong Kong, India, and Singapore.

 

  • Juris Contact

    Juris Contact is a flexible web-based software that enables your service staff deal with each customer more effectively. Customers and leads can be tracked by the different contact points. Each customer incident is logged into our customer repository, enabling you to better service the customer.

    Juris Contact comes with a content management system that will allow you to manage the presentation of the information and create your own user-experience.

    Juris Contact also has a knowledgebase where you can store and share information about your products, services and better support your customer. 

    Case Studies:  TNB - DBKL - Jebsen & Jessen


  • Juris Contact Call Centre Integration

    Juris CRM has CTI connectivity built-in, allowing you to receive calls from multiple channels, including voice, fax, email, SMS, and IVR. Ingoing and outgoing channels are supported. Agent scripting is supported.


          Case Studies:  TNB - DBKL - Jebsen & Jessen


  • Juris Litigation

    For the legal industry Juris has extensive support for litigation workflow, including General Case Management, Credit Card litigation, Conveyancing, Hire Purchase, and Foreclosure.

     Case Studies:  Citibank

  • Juris Debt Collection and Credit Risk Management

    Juris Collections is a system for managing a company's collection process. Juris Collections has been used widely for debt collection and for connecting clients to their agents/suppliers. With Juris, work processes between various parties can be defined and monitored by the system.

    Juris provides tools or building blocks for developing, automating and improving your collection processes. Customers with huge volumes of collection data will find that Juris can help them manage their work more efficiently by streamlining and automating major processes.

          Case Studies: Telekom Malaysia


  • Juris MindCraft

    MindCraft is a tool for helping customers make more intelligent business decisions using Artificial Intelligence technology. The key to understanding your customer is analysing your data. Juris MindCraft will mine the data for you, generating easily digestable behavioural scores and recommending decisions.

    These behavioural scores can be used for

    • Credit Line Approval
    • Delinquency Management and Propensity to Pay
    • Fraud Detection
    • Marketing (cross-selling and anti-attrition)

            

 

Juris Application Server Technology


Juris has extensive integration with workflow systems, databases, computer telephony, knowledgebases, and other data sources.

At the same time, Juris is easy to customize and integrate because it provides a graphical user interface where you can define the relationships in your data using the concepts of domains, subdomains and workareas.

Domains are specific workflows or groups of related tasks that should be done in one screen.

Subdomains are sections of a domain. This allows us to break up a large domain into multiple user-specific tasks if necessary.

Workareas are groups of related data tables. We allow you to build data relationships directly within the Juris designer. In the diagram below, you can see the workarea configuration with multiple tables showing the relationships between customer, the card facilities, and statements.

Juris promotes developer productivity because a large part of the configuration is done through user interface screens with minimal programming.

The Juris system also provides a workflow designer where you can define messages, alerts, notifications and design in a flow chart.

Case Study: Shreya Life Sciences